I am not a casual user of on-demand content and devices. Having tried smart tv's from 3 brands, smart dvd/bluray players, Apple TV, WDTV, HTPC, Chromecast and too many other competing products to mention--for streaming content, before this box you really had two options (for a simple to use box that doesn't require additional items or tweaking):
First is Apple TV which is easy to use (interface) but Apple limits the content you can get greatly (including no Prime Streaming built in) and it lacks a lot in features as well and is slow. The reason for selecting Apple TV is if you have other apple products that unlock features (like Amazon's content).
The second option you could consider was Roku--which really means a Roku 3 box since it is heads and tails better than past Roku boxes in terms of remote and speed. Now Roku stands out with the most content and the most features of any box with the Roku 3. It is for that reason you will see me address the Roku 3 so often in this review.
I have added quick summaries of other options to make sure everyone knows about the other options out there.
WDTV: Are great for streaming your own content but not very user friendly.
Chromecast: Is very cheap at $35 but requires other items to use (no remote included!), is limited to 16 channels according to their own site with other content broadcast via Chrome's browser not at the same quality level. This does allow you to browse the internet on your tv and is amazing for the cost but is more of a niche market than FireTV/Roku/Apple TV. But if you can live with the short comings, it is worth a look at 1/3 the price of these devices.
Smart TVs: Most of these are FINE for occasional use but not nearly as pleasant to use daily like separate boxes. Normally you pay $150-$400+ extra for features that are found in these $100 boxes. I have not found a smart tv that is decent and is also a good value for what you are getting. The advantage is that you can use your TV remote to access the content. (and that is about it!)
HTPC: These are desktop computers or Mac Minis or Android Sticks that you load software on to stream video to your TV. These can add content that no normal streaming box can access, without giving up quality but they are only recommended for something comfortable with technology that doesn't mind fixing the issues that come up from time to time.
Video Game Consoles: Xbox/Playstations can access some of the content that streaming boxes do and have plenty of power to deliver the streams. The downside is the cost (unless you already have one) and the interfaces. These consoles are not designed to stream video exclusively so the interfaces are decent but can be clunky.
(You can use other options but frankly they aren't worth the hassle for the amount of hair pulling you would do.)
Now this Amazon product has changed everything. It might not be the box for you...but honestly there is a good chance that it SHOULD BE. This is a brand new category for Amazon and they got a lot right, but there are a few shortcomings (at least at launch) as well so read all of this to see what those are.
Amazon's Fire TV box
+ Nothing else is this fast. While Roku 3 impressed the world, this raises the bar dramatically. With a quad core processor and 4 times the memory of any other streaming product, it speeds through menus, boots quicker, starts videos quicker and honestly has the muscle to not struggle with higher end resolutions and surround sound like other boxes can do at times. The best way I can explain it, you will have extra hours at the end of the year because this box is THAT much faster.
+ Voice search is amazing. It really works. Less using a four directional keypad to enter in titles is a real time saver and makes you wonder why this wasn't done before but it is only for Amazon content and VEVO (music videos) (at least for now). You can not use the voice search with Netflix for example.
+ Ready for gaming, well at least once you spend another $40. The $40 gaming controller feels a bit pricy for this type of gaming and really should be $25 or less in my opinion. That being said, this box has real games you would actually want to play instead of a VERY limited selection on Roku 3 but it is not a "REAL" console at $100 and honestly shouldn't be compared to them.
+ Better image quality? I know you are thinking I am imagining things or have changed my setup but both myself and my wife have noticed that generally (in different apps) the video is slightly sharper and clearer. We are using the exact same tv, settings, even the same HDMI cable that we used with the Roku 3 until we switched it for the Fire TV box. We have noticed that especially on poor quality feeds that the image quality is noticeably better than under the same feeds with Roku 3. Now I don't know if there is better graphic chips or if the bigger processor can do more tweaking while streaming but it seems to be something. As image quality is a huge deal for most folks (and normally us streamers have to suffer with "decent" quality) this is certainly worth noting. So far we have noticed this under Netflix, VEVO and Plex.
- It lacks soul. Yes, soul. The Fire TV box and remote are built like a dvd player or appliance--cold, fast, efficient. Unlike Roku 3 where the box seems to have a bit of the personally of TiVo--it feels warmer, more inviting. Everything about this box is business like, including the interface and the lack of options to change it.
- The interface is more than merely "cold". It is simply less flashy/pretty than the Roku 3 interface. While fast, I am less tempted to wander around like I do on Roku 3. It seems like they are being pretty dependent on the voice search function which is great but it leaves you missing out on the random items you find along the way with the Roku 3 interface. I will update this more upon extended use.
- The voice search only works for Amazon's own content (and VEVO) and not most 3rd party channels like Netflix.
- The remote is not ready for gaming use, compared to the Roku 3 remote with gaming buttons when you turn the remote sideways and more sensors for detecting movements/motion.
- Another feature about the remote I don't care for is the use of Bluetooth instead of WIFI. Roku used to use Bluetooth on their former high end box but instead replaced it with wifi to increase battery life and to add the headphone jack in the remote. It will likely take a few weeks of use to report battery life but this has me concerned.
- No headphone jack function like Roku 3. Now to be honest, if you use that on the Roku 3 it can be a battery drain but it is a cool feature.
- Missing some popular channels at launch. There is no HBO-Go, no M-Go and no Vudu. In addition, the channel count is much less than Roku's at launch.
- Channels operate differently on FireTV than the do on Roku 3. See my notes below for more information.
This Fire TV box took so much from other company's products with only a few missing items. They focused on delivering smooth, fast performance with less frills than Roku 3 for the same price. While there are missing channels and features, the biggest failure for me PERSONALLY is the cost of the gaming controller. Without it, this box isn't ready for gaming but adding 40% more for the ability to try out the functionality seems pretty steep. Had Amazon included it with every Fire TV box, they would have sold a lot more games and had everyone calling the Roku 3 a poor value.
If you do not have any streaming box yet, I would HIGHLY recommend this box over every other product on the market right now. I don't make this endorsement lightly. I currently own 3 Roku 3 boxes because I liked them so much, until I used this Fire TV box. This box means Roku will have to really work on improving their product for Roku 4 or they will lose the high end market. (An update, my wife officially asked to replace the Roku 3 boxes with more Fire TV boxes tonight. Yes, these things are that good folks!)
If you have a Roku 3 box, really look at the missing channels and features--are they something you could give up for faster performance? (Also look at my notes on the features of the various common apps.) If the answer is yes, then grab one of these and try it. If no, wait to see if Amazon adds features/channels. At the very least, consider an Fire TV box for your next box.
I do not personally recommend Apple TV as they are still too slow and lack too many features and functions. Apple keeps promising something amazing but delivering minor improvements.
If you are on a budget and have an Android based tablet, consider Chromecast. It is a good value for the price but you do give up features and content to save on the cost compared to Roku 3 & Fire TV.
I am giving this box a 4.8 rating, compared to a 4.2 for Roku 3.
I will update this review regularly for a while, so check back for more information! Also if you have questions or comments, please feel free to ask them in the comments section. Either myself or other helpful people will do our best to respond to them.
Based on comments, I wanted to add a few points.
Regarding comments that I received the item free or are paid by Amazon to write this review, etc.
I paid the full list price and local sales tax for this box (grrr). Nothing was provided to me nor was I paid anything to write about this device. I do not work for Amazon, I own my own company. For this item, I am just a customer. In fact, I didn't expect to even purchase a Fire TV prior to it being announced because I figured it would only deal with Amazon's own content which I feel is much weaker than Netflix. In fact, I have talked two different family members into getting Netflix over Amazon's Prime Streaming service in the past month alone.
This has been repeated over and over in the comments but HBO Go support for me is not something I am interested in as I do not have cable service anymore nor do I feel that HBO is a better value than Netflix. I would not go without Netflix support at all but I personally think HBO Go is more niche for many people and honestly I bet this device will get that channel before too long. Clearly the HBO Go people seem to be pushing the issue but I know 11 streaming box users and none use HBO Go so while I noted the missing feature above, people still seem to want to beat me up over it.
It needs to be said that some channels require cable/satellite subscriptions (to those channels) like HBO Go (not currently on this box), Showtime, ESPN, etc. Even if you have HBO, it does not mean that your provider allows the HBO Go, so look into that before purchasing any box with that in mind. I do like the Bloomberg TV (not available on Roku 3) App which actually features a LIVE TV feature.
NETFLIX APP: Is the "older" style with the tall covers (like VHS boxes) instead of the "new" Netflix interface that uses short wide covers (like on Roku 3). Netflix has said they are moving everything to the new software but the Fire TV box doesn't have it yet. That makes comparing performance harder from Roku 3 to Fire TV. On my ISP provider Comcast (Netflix recently agreed to pay Comcast so they have faster streams to customers) I do not see a HUGE improvement in performance in buffing like you see on other channels. What it does seem to do is start in better quality and/or speed the improvement in quality. My guess is that the Netflix app needs to be tweaked to maximize the performance of this hardware. One positive with the FireTV app is that it plays the entire TV episode BEFORE switching to a small window with the countdown starting for the next episode. I can't tell you how many times I had to click, click, click and click just to see the end of an episode under Roku 3.
Also, the FireTV Netflix app has two features that were removed from the updated Roku app. Before going into a TV show, FireTV tells you how many total episodes that Netflix has. On the Roku it shows you the number of seasons instead. I personally prefer the number of episodes but clearly that is a personal preference. Another point worth mentioning is that the FireTV Netflix App shows you how many items you have in your list and what item number you are on. That information is missing from the Roku 3 Netflix app.
AMAZON PRIME CONTENT: Does not loop--a "feature" they should add (and likely will). This means once you get to the end, it just stops instead of keeping going.
Voice search DOES cover some 3rd party content, despite everyone reporting it works on Amazon's content only. I have repeated confirmed it supports the VEVO app and will find music videos in that app. That may mean that other 3rd party apps are covered as well, or certainly might be able to be in the future. If you search for something that has PRIME content and VEVO content, it will default to the option with the most options. To switch to the other, simply arrow up and either left or right to see the music videos or PRIME search results.
I noticed this box featured an optical out port but normally run everything through my LG TV (via HDMI) and then use an optical out to my receiver (so I never have to change the receiver's settings) so I wasn't excited about this addition to the Fire TV box over my Roku 3 boxes. I stand corrected. I decided to run my audio via the optical cable into the receiver directly from this Fire TV box (something that I can not do with Roku 3) and it fixed all random lip-sync issues I have from time to time on the Roku 3 box (and the same with the HDMI output on this box).
Now I know this is not a typical setup for many people but I do know that tons of people have lip-sync issues with HDMI connections so being able to bypass the HDMI minefield is much more important than I expected.
This app works better than the Roku 3 app performance wise...one quick example is that some content simply fails on the Roku 3 app--try watching Britney Spears's Work B**CH (don't make fun of me!). Vevo can play this video fine on YouTube and on the Fire TV app but struggles on Roku 3's app. SOME of VEVO's content is also available via VOICE SEARCH too.
I do miss the jump back button on the remote that Roku 3 features. It is a tiny thing but it once you are used to jumping back to see that painting in the background or catch that line that you didn't hear because the phone rang, or someone was talking, you feel lost without it. UPDATE! They did include this feature but hid it abit. You simply double click the reward button to skip back. I haven't seen anyone else mention this tip so you saw it here first people!
I do like that the "enter" button is back in the center of the directional keys. This is the way it used to be on Roku boxes before someone at Roku decided to move it below the directional keys, so you have to move your thumb oddly to press it.
What multitasking you ask? Since you haven't seen this advertised or mentioned elsewhere, I can understand your confusion but try this: Load a Pandora stream...then click on the HOME button and browse for movies/tv you want to watch. As long as you are in the Home/Amazon Prime content, you can browse WHILE Pandora continues playing. Now Pandora dies when you enter another APP like Netflix but it shows you that Multitasking is built into the operating system and may be utilized in future features. (Again, this TIP is only found here!)
Another update: This tip also works when browsing PLEX content before you play something. So even when utilizing a 3rd party app, it can keep going. When it changes to a new song, a small window pops up on the lower right hand side of the screen to tell you know the new song title and artist.
Compared to the Roku app, PLEX for FireTV is totally different. There are some cool features, like the backgrounds, the screensaver using your photos and the MUCH faster menuing (night and day from Roku 3) but I do miss the channels not requiring a couple clicks to switch to ONLINE to see. I do miss that clicking the play button doesn't play a clip, instead you select it (click) and then play it (second click).
FireTV has a screensaver that is honestly pretty cool in my opinion. I am not saying you can't do this with other boxes but no other box comes set up to display random photos (and includes a decent amount of beautiful photos as well.) This functionality covers 3rd party apps like Netflix and Plex too so you have a seamless slideshow no matter what you are using when it starts. This is the sort of thing you see on PCs not streaming boxes and it is a nice touch.
Many commenters have argued that this device is not gaming changing and many have rating my review not helpful because of that title.
I said "Nothing else is this fast" to which one commenter said, "Nobody cares how fast an streaming box is. That's not a game changer"
Actually using it you will see what I mean. This is the first time a company has put so much $$ into creating a very solidly made hardware device. Like a fast computer (which this basically is), it will depend on software that is written for it to fully show off its abilities.
When AMD created their first processor that competed directly with Intel's higher end processors, it was a game changer, correct?, because it changed the landscape of personal computers forever, lowered pricing, etc.
People will look back in 5 years at this moment and say Amazon's FireTV changed how consumer streaming video boxes were made (instead of barely enough processing power to stream, they became able to compete with HTPCs and Mac Minis). This is the beginning of a new generation of streaming boxes.
I said "Voice search is amazing." and they said "Not unique, by any means. My xbox, ps3, tablets, all have this, and all work amazingly."
Find one person who owns this that doesn't say this voice search works better than anything from Google, Apple or Microsoft. The fact that little old Amazon could out deliver those tech giants is SHOCKING. The fact this works via a tiny remote makes it very easy to get use to. There is no other product in this price range that does this and no other streaming box even offers it at any cost.
I said "Ready for gaming, well at least once you spend another $40" to which they said: "And stick to basic android games. No thanks. I have a REAL console (or a couple of them) that can play REAL games..."
This isn't meant to compete with more expensive game consoles. It is meant to bring gaming to streaming boxes, just like tablets/cellphones have brought gaming to millions. They have not replaced gaming consoles (and likely never will) just like this box will not have you ditch your gaming console either but instead it opens you up to tons of games you CAN'T play on that same console. Just imagine all the cheap under $5/free games you can enjoy on your FireTV box. As I said above in my main review, I think Amazon really should have thrown in the controller to really get peopling playing the games but I can understand why they needed to limit their losses.
Again, this is a best in class hardware device with real gaming and the best voice search on any tech device (and the only one for a streaming video box). Every future streaming box will be measured against this one. Tell me how that isn't game changing?
Please understand that everyone has different priorities and requirements so no one box is going to be perfect for everyone. I am attempting to do my best to address most of the many options and provide a decently balanced opinion of them.
Hopefully this review has been helpful to you. If so, please let me know by clicking the button below. Remember you don't have to agree with everything I said to think it was helpful! ;)
-REVIEW BY WILLIAM HARDIN ON AMAZON